At REN, customer satisfaction is our priority. Please read our refund policy carefully to understand how we handle refunds and exchanges.

Refunds for Customers in Morocco

• Damaged Items:
  If you receive an item that is damaged, contact us within 3 days of receiving your order.
  We will inspect the issue and offer a full refund or exchange.

• Incorrect Size (Standard Products):
  If the item does not fit and is not a custom order, we will exchange it for the correct size.
  Return shipping is covered by us.

Refunds for International Customers

• Refunds are not available for orders shipped outside Morocco.
• Exchanges are available if the item is damaged or not as described, but customers must cover the return shipping costs.

Custom Orders

• Refunds or exchanges are not available for custom jeans or other custom-made items.

Lost Packages

• If your package is confirmed lost by the shipping provider, we will refund your purchase or resend your order at no additional cost.
• If the shipping provider confirms delivery, we cannot offer a refund or replacement.

Contact Us

If you have any issues or concerns about your order, please contact us:

• Email: support@renclo.store
• Instagram: ren_clo

We’re happy to assist you!