1. General Information

• Store Name: REN
• Business Type: Online clothing store specializing in jeans and custom designs.
• Service Area: Worldwide.

2. Products

• Standard clothing items and custom-made jeans.
• Custom products are non-refundable.

3. Ordering and Payment

• Orders can be placed via:
  • Our website (renclo.store)
  • Instagram or email.
• Payment methods:
  • PayPal (available worldwide).
  • Cash on Delivery (COD), available only in Morocco.
  • We are working on adding other payment methods, including debit/credit cards.

4. Pricing and Taxes

• Prices listed on the website are final unless a delivery fee applies.
• Delivery fees vary by location and are calculated at checkout.

5. Shipping and Delivery

• Worldwide delivery is available.
• Delivery times range from 1 to 3 weeks, depending on the destination.
• Shipping costs depend on the location and are communicated during the ordering process.

6. Returns and Exchanges

• For Customers in Morocco:

  • Returns are accepted for standard items only (not custom products) if the item is damaged or the wrong size.
  • Returns must be initiated within 3 days of receipt.
  • We cover return shipping costs.
  • Refunds are available for damaged items. Exchanges are offered for incorrect sizes.

• For Customers Outside Morocco:

  • Returns are not accepted.
  • Exchanges are available for confirmed damaged items or incorrect sizes. The customer is responsible for delivery costs for exchanges.
  • Contact us for assistance with any issues.

7. Lost or Damaged Items

• If the shipping company confirms a package is lost, we take responsibility and will replace or refund the item.
• If the shipping company confirms delivery, the customer assumes responsibility for any issues.

8. Policy Updates

• These terms and conditions may change. Updates will be published on our website.